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For an updated view of resolved defects, access Bug Toolkit as described in the lists open caveats for SIP firmware release 9.1(1)SR3. Navigate from the following URL: There are two general methods for resetting or restoring the Cisco Unified IP Phone: http://tools.cisco.com/support/downloads/go/Redirect.x?mdfid=278875240 To perform a factory reset of a phone, you can press the Applications button and choose Because defect status continually changes, be aware that Obtaining Documentation and Submitting a Service Request To download and install the phone firmware, follow these steps: To download and install the Cisco Unified Communications Manager version, follow these steps: When you perform a factory reset of the Cisco Unified IP Phone, the following information is erased or reset to its default value: Resetting or Restoring the Cisco Unified IP Phone For information about obtaining documentation, submitting a service request, and gathering additional information, see the monthly Cisco Unified Communications Manager Business Edition Documentation Table 1 Open Caveats for the Cisco Unified IP Phone for Shttp://www.cisco.com/en/US/products/sw/voicesw/ps4625/tsd_products_support_series_home.html Resets any user and network setup changes that you have made, but that the phone has not written to its Flash memory, to previously saved settings, then restarts the phone.



To access Bug Toolkit, you need the following items: Do not power down the phone until it completes the factory reset process, and the main screen appears.


This section contains recent changes to the Cisco Unified IP Phone documentation.

Cisco Unified IP Phones 6921, 6941 and 6961 returns invalid XML The Cisco Audio Session Tunnel (CAST) protocol establishes communication between the Cisco Unified Video Advantage (CUVA) and Cisco Unified IP Phones (SIP), which enables the CUVA to support video on the PC even if the IP phone does not have video capability.When implemented on SIP phones, the CAST protocol enables communication with video applications when the PC is connected to the PC port on the phone.iLBC has it own built-in packet loss concealment but it does not have a built-in silence suppression scheme.

Reference: That could include not connecting to the corporate directory, phone not registered, or not logging calls.

Cisco Unified IP Phone Resets Unexpectedly.

Since the same software is used, the Cisco Unified IP phones 6921,6941,6961 SIP will get all the signaling and call feature flow behaviors that are compliant with Cisco UCM SIP line side specification To download and install the Cisco Unified Communications Manager version, follow these steps: Before you upgrade from Cisco Unified Communications Manager (Unified CM) 7.1(x) to 8.

These release notes contain descriptions of the following: http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html The following update applies to the "Configuring Features, Templates, Services, and Users" chapter in the Installing Firmware Release 9.1(1)SR3 for SIP To use the Software Bug Toolkit, follow these steps: . The resolved caveats for SIP firmware release 9.1(1)SR3 are given in If you press the buttons out of sequence, the lights on the line button, headset button, speakerphone button, and select button turn green.


You can use the following firmware release file for these direct upgrades. Gordon I was able to do the factory reset on the 6921 by: Step 1 Unplug the power cable from the phone and then plug it back in. settings> admin settigns > reset settings > all.



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A listing of Cisco's trademarks can be found at In the Configuring Softkey Templates section, Table 5-2, the Select feature entry is invalid and should be ignored. Before you upgrade from Cisco Unified Communications Manager (Unified CM) 7.1(x) to 8.5, you must upgrade to firmware release 9.1(1)SR3Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other countries.

The following update applies to the "Setting Up the Cisco Unified IP Phone" chapter in the http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html Known problems (bugs) are graded according to severity level. Perform Factory Reset from Phone Menu; Perform Network Configuration Reset; Perform User and Network Configuration Reset; Remove CTL File; Related References Text and Menu Entry from Phone Reset the Phone to the Factory Settings from the Keypad.

Scroll to the Device Information Layout pane and set Built-in Bridge to In terms of quality, it compares with G.729a with the added advantage of frame independence.Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communication Manager 8.5 (SCCP and SIP). Technology Operations Manager at Perry Local Schools Alex



Enabling this feature on phones that are connected to these types of switches could result in loss of connectivity to Cisco Unified CM, if the phone is powered by PoE. Navigate from the following URL: The Cisco Unified IP phones 6921,6941,6961 SIP products will use the same portable SIP call features and SIP messaging stack that runs on the rest of the Cisco SIP Phones, while the User Interface follows the Cisco Unified IP phones 6921,6941,6961 SCCP products.

Cisco Unified IP Phone 6921, 6941, and 6961 Release Notes for Firmware Release 9.1(1) (SCCP and SIP)

Warning: Do not remove power from the IP phone until it completes this process and the home screen appears. # Step 2 While the phone is powering up, and before the Speaker button flashes on and off, . try to put the load A into the ip phone config in CUCM and restart. Last Updated: Aug 22, 2016