Plans & Pricing I won't be spending another penny with them after this. Best known for facial, face bleach, body scrub, hair wash, hair trimming, hair cut, shaving, blow dry, hair cut, designer hair cut, hair spa, hair care services, you can get 360 degree beauty care services under the same roof at Monsoon Salon. No customer service, been trying to get through for weeks on the phone and it just rings.. oh and a message urging you to use the live chat on their website plays over and over again.
If I could give 0 stars, I would. 5 Have had to try and get a response through social media platforms only to be given the runaround some more. Hello, we're sorry to hear of the issues you have had with your purchase. How could monsoon deduct money out of your bank and then say no orders was MADE? 4 4 Share review. (Their returns policy is to refund within 14 days from receipt back in the warehouse) I am due a refund of over £100. They are stealing from customers . I wish I had given you 1 star now or 0!
Plans & Pricing 4 Shop the sale at Monsoon UK to get clothing and accessories deals for ladies and little ones alike. 3 System status
What kind of website do they operate on. NO customer service help. The female fashion…
Please do not waste your money ordering from them!!
Welcome to the Monsoon UK website. I would really like my refund!
Suddenly they are back to blanking my email requests for a refund. I am another customer that ordered from monsoon and have been waiting months for a refund. Log out I sent the dress back through the post office on the 25th July, it is now the 30th August and despite several e-mails to the customer service, I sill haven't received a refund!! My first and last order from Monsoon and any Monsoon/accessorize item from other websites. This is theft in my opinion as they have taken the items back but have failed to refund me. Dear Patrick, Thank you for your kind feedback and we will ensure we share this with the business. I returned part of an order on 24th July and royal mail tracking states it was received by Monsoon on 26th July. I’ll never shop there again! Qype User (pandap…) Doncaster, United Kingdom. Suddenly I was contacted by Monsoon Customer services who said that they would refund me but I would have to cancel my paypal dispute.
They've gone through the sadness of lots of their stores closing and I've deliberately continued to shop with them online out of brand loyalty because I love their clothes - however, in return you'd think they would be trying even harder to look after their customers right now.
Just shocking Waited the 14 allotted days. How difficult is it to give a customer a refund for an item they've returned??? I assumed that this new Irish site shipped from Ireland.
System status In response to the message recieved: My message was not aggresive, and I fail to understand how a company is making out like you are the victim! Fortunately we were able to remove it. I have had generic message to wait for 9 days for another response.
We are now back in my native Wales and Oxford/Bicester village is just too far to travel to for just the one shop (I hated the rest of Bicester village). PLACEHOLDER