It was worse when it rained. Sunday: AussieBB followed up, nbn require the line to be on a “stability profile” before they’ll even investigate, so I arranged to do that and they very quickly did so - while I was out mowing the lawn. stable profile will make it worse by raising the target noise margin, which also reduces bitloading and thus bitrate. To be fair on Aussie it does seem to be a hard one to isolate. So far so good, and speaking to Aussies rather than South Africans who don't understand how terrible our NBN has been setup makes a … They have a set protocol that they ask (I'd assume all isp's) to do.Don't get me wrong, I'm happy to do the troubleshooting and I am. But they do have their own backhaul links as well particularly on major routes like melb to syd etcI would say less than 3% of customers truly experience a problems where there is an issue with the setup on the internet connection at the provider levelAre AussieBB really the best to sort this out and I should just hang in there?As you say, nothing has changed so it's entirely possible something in your equipment /wiring has become faulty. It turned out my existing modem is not compatible with my new NBN provider.You can easily insist ABB arrange for an NBN technician to come out and inspect your line. Here are a couple. I looked it up, apparently you can pay to get your house wired for FTTP, costs around $6k from what I have read but the price may vary and you have to pay to get the actual quote.
The only one to bother looking for the 3%.Spearfishing Speargun Recommendation for Beginner?If your unhappy churn. When I switched I had wild dropouts for the first 48hrs but I was monitoring and called them to have a chat, they added a stability profile that fixed it within an hour.
As others have stated as you're on FTTN it is best to have the other phone points in the house disconnected and also have the cabling to the Telstra box on the outside of your house from the inside point checked or replaced. Model: R7000|Nighthawk AC1900 Dual Band WiFi Router The low speed was because of a "stability profile" applied by AussieBB to try to fix the dropouts. Is there any way to tell?The point i'm getting to is that sometimes stuff fails, and it can happen instantly. The low speed was because of a "stability profile" applied by AussieBB to try to fix the dropouts. Also decided that our first socket was poorly wired and replaced it. Aussie are lodging a fault report with NBN today as they agree it seems to be something on the line based on their test results. Normally would get very close to the 25 Mbps we pay for (within 2 Mbps). Firmware is 22.214.171.124 We are now getting almost full speed as per our plan - 20-24 mbps down and 3.9-4.5 mbps up on a 25/5 plan. Normally would get very close to the 25 Mbps we pay for (within 2 Mbps). I would say less than 3% of customers truly experience a problems where there is an issue with the setup on the internet connection at the provider level.Thanks Peter. The universal response, pass the buck. I don't have one lying around so I'm trying to track one down to borrow.I've been on the stability profile and it's reporting back unstable but the noise is still too much to improve the dropouts much. These are great to put into bridge mode and get a better router that doesn't have a modem builtin to put behind it. They are usually pretty good though, did you do the steps they asked? It's since been lifted because it fixed nothing.
I bought a D7000 late last year. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I've tried a different phone port but same issue and will track down a router to try.Many many moons ago I worked in a call centre for one of the big telcos. Ping is nice and low as well - 10 ms to google au.so I cracked the **bleep**s and called AussieBB while I was d/c the other day and they detected an open circuit - something physically broken in our line somewhere - finally, some progress!If that doesn't fix it, you have more evidence.Once again, evidence that there are lies, damn lies and ISP excuses.Glad it worked out. Fault report logged with NBN and they are coming out next week.PS super frustrating that they kept blaming my equipment before any attempt resolving on their end.
Really annoyed now, we used to be getting a solid 23-24 mbps all the time, but the last couple of months it has been all over the shop. I'm working with our ISP as well, but hitting both fronts at once cuz I'm so fed up with it. Keep us posted. Thumbs down to their customer serviceWould I still have issues if this is NBN related if I move over to another ISP? See if you can get a Telstra branded TG799VAC modem, you should be able to get one of these cheap from GumTree or Facebook market place, quite often new or near new. AussieBB tech support admit they can see the dropouts but they want me to prove it's not a fault on my premises before they'll do anything more. Is that likely to be a "blip" in the data, or is the data completely accurate?There are no incorrect call out fees for FTTN.You mention "tried a different phone port".
I have been on ABB. Does it work?We don't hire droids and have no scripts here. Please let us know how you go with the nbn appointment.
Assuming you are using a separate router/modem.I am with Abb using Telstra Modem. I'll also followup with AussieBB again to see if anything else can be done... stability profile maybe? :)NBN issues since switching to Aussie BroadbandTry different modem, I had similar experience to you in the past. I'm guessing they use a different network? Joined: Mar 11, 2002 Messages: 11,098 Location: Melbourne. They say they will contact the NBN co and the NBN co … We will keep trying things to isolate it. This is what I am trying to understand. Its a pita but once you go through their steps they usually jump right on it.I tried a Telstra router that went straight to some portal page like its network locked or something.The easiest way to contact our support team is through my.aussiebroadband.com.au or our new MyAussie app, available on the apple store or in google play.The Telstra modem works with a abb HFC NBN without issue.Would I still have issues if this is NBN related if I move over to another ISP? But in my experience people get stuck in a mindset that the 3% doesn't happen and so they don't look there.